- Terms and Conditions
The following terms and conditions govern all use of the www.smartsurveys.be website and all content, services and products available at or through the website, (taken together, the Website). The Website is owned and operated by Smart Surveys bvba (further referred to as SMART SURVEYS). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, SMART SURVEYS’s Privacy Policy) and procedures that may be published from time to time on this Site by SMART SURVEYS (collectively, the “Agreement”).
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by SMART SURVEYS, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.
Your www.smartsurveys.be Account and Content.
If you create content on the Website, you are responsible for maintaining the security of your account and content, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the content. You must not describe or assign keywords to your content in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and SMART SURVEYS may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause SMART SURVEYS liability. You must immediately notify SMART SURVEYS of any unauthorized uses of your content, your account or any other breaches of security. SMART SURVEYS will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
Responsibility of Contributors.
If you post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
By submitting Content to SMART SURVEYS for inclusion on your Website, you grant SMART SURVEYS a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, SMART SURVEYS will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
Without limiting any of those representations or warranties, SMART SURVEYS has the right (though not the obligation) to, in SMART SURVEYS’s sole discretion (i) refuse or remove any content that, in SMART SURVEYS’s reasonable opinion, violates any SMART SURVEYS policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in SMART SURVEYS’s sole discretion. SMART SURVEYS will have no obligation to provide a refund of any amounts previously paid.
- The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
- If your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
- You have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
- The Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
- The Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
- The Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
- Your Profile is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
- Your Profile is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your profile’s URL or name is not the name of a person other than yourself or company other than your own; and
- You have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by SMART SURVEYS or otherwise.
Responsibility of Website Visitors.
SMART SURVEYS has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, SMART SURVEYS does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. SMART SURVEYS disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
Content Posted on Other Websites.
We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which www.smartsurveys.be links, and that link to www.Smart Surveys.be. SMART SURVEYS does not have any control over those non-www.smartsurveys.bewebsites and webpages, and is not responsible for their contents or their use. By linking to a non-www.smartsurveys.bewebsite or webpage, SMART SURVEYS does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. SMART SURVEYS disclaims any responsibility for any harm resulting from your use of non-www.smartsurveys.bewebsites and webpages.
Copyright Infringement.
As SMART SURVEYS asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by www.smartsurveys.beviolates your copyright, you are encouraged to notify SMART SURVEYS. SMART SURVEYS will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. SMART SURVEYS will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of SMART SURVEYS or others. In the case of such termination, SMART SURVEYS will have no obligation to provide a refund of any amounts previously paid to SMART SURVEYS.
Intellectual Property.
This Agreement does not transfer from SMART SURVEYS to you any SMART SURVEYS or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with SMART SURVEYS. SMART SURVEYS, www.Smart Surveys.be, the www.smartsurveys.belogo, and all other trademarks, service marks, graphics and logos used in connection with www.Smart Surveys.be, or the Website are trademarks or registered trademarks of SMART SURVEYS or SMART SURVEYS’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any SMART SURVEYS or third-party trademarks.
Advertisements.
SMART SURVEYS reserves the right to display advertisements on all site Content and Profiles.
Changes.
SMART SURVEYS reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. SMART SURVEYS may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
Termination.
SMART SURVEYS may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your www.smartsurveys.beaccount (if you have one), you may simply discontinue using the Website. SMART SURVEYS can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer of Warranties.
The Website is provided “as is”. SMART SURVEYS and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither SMART SURVEYS nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
Limitation of Liability.
In no event will SMART SURVEYS, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to SMART SURVEYS under this agreement during the twelve (12) month period prior to the cause of action. SMART SURVEYS shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
General Representation and Warranty.
You represent and warrant that (i) your use of the Website will be in strict accordance with the SMART SURVEYS Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
Indemnification.
You agree to indemnify and hold harmless SMART SURVEYS, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
Miscellaneous.
This Agreement constitutes the entire agreement between SMART SURVEYS and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of SMART SURVEYS, or by the posting by SMART SURVEYS of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of Ghent, Ghent., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Belgium, Ghent. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Belgium, Ghent, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; SMART SURVEYS may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
- Algemene Verkoopsvoorwaarden (dutch)
2.1 Behoudens andersluidende schriftelijke overeenkomst zijn alle handelingen, diensten en overeenkomsten van of met onze onderneming onderworpen aan onderstaande algemene voorwaarden. De klant verklaart deze bepalingen te kennen en ze zonder voorbehoud te aanvaarden.
2.2 Deze verkoopsvoorwaarden maken integraal deel uit van de overeenkomst. Er kan alleen schriftelijk van worden afgeweken.
2.3 Onze leveringen, prestaties en facturen zijn steeds contant betaalbaar op de zetel van de firma.
2.4 Niet betaalde facturen op de vervaldag, brengen van rechtswege een intrest mee van 12% per jaar, zonder ingebrekestelling.
2.5 In geval van gehele of gedeeltelijke niet-betaling van de schuld op de vervaldag, zonder ernstige redenen, wordt na vergeefse ingebrekestelling, het schuldsaldo verhoogd met 12%, met een minimum van EUR 50, zelfs bij toekenning van termijnen van uitstel. Dit geldt als forfaitaire schadevergoeding voor de andere onkosten dan het renteverlies en de eventuele gerechtskosten.
2.6 Elk geschil dat ontstaat naar aanleiding van deze overeenkomst kan alleen beslecht worden door de rechtbank van het arrondissement verbonden aan de maatschappelijke zetel van de verkoper.
2.7 Klachten betreffende onze facturen, dienen schriftelijk Ingediend te worden binnen de 8 dagen. Na deze termijn zijn ze niet meer aanvaardbaar.
2.8 De algemene voorwaarden vermeld op de documenten van de koper zijn niet tegenstelbaar aan de verkoper.
- AFSPRAKEN I.V.M. ANNULATIES EN TERUGBETALINGEN BIJ WORKSHOPS EN EVENEMENTEN
We nemen de volgende afspraken in acht wat betreft evenementen en workshops:
3.1. Inschrijven en vooraf betalen is noodzakelijk voor alle evenementen en workshops. Deelnemen is pas mogelijk na betaling van het inschrijvingsgeld. Door in te schrijven verklaart de deelnemer en inschrijver akkoord te gaan met de algemene voorwaarden. Onze verkoopafdeling kan de deelnemers het inschrijvingsgeld echter volledig terugbetalen in volgende gevallen:
– Binnen de zeven werkdagen nadat u uw deelnamebevestiging ontving (per e-mail). Terugbetalingen na zeven werkdagen zijn enkel mogelijk indien een evenement of workshop volledig uitverkocht is zodat we uw toegangskaart(en) verder kunnen verkopen. Een administratieve kost van € 5 per kaart zal aangerekend worden indien we uw toegangskaart(en) doorverkopen.
– Bij wijziging van data, locatie en/of sprekers worden de ingeschrevenen per e-mail op de hoogte gebracht van de wijzigingen. Indien u in dit geval niet langer wenst deel te nemen aan het evenement of workshop, kan u terugbetaling schriftelijk aanvragen (per e-mail), dit binnen de 7 werkdagen nadat het e-mail bericht i.v.m. de wijzigingen verzonden is aan de deelnemers.
– Indien de verkoopafdeling een evenement of workshop annuleert in geval van een te lage opkomst of omwille van een andere reden die het doorgaan van het evenement kan verhinderen. Andere onkosten, met inbegrip van eventuele hotel- en verplaatsingskosten of een schadevergoeding, worden niet terugbetaald.
3.2. Smart Surveys kan het programma, data en/of locatie wijzigen als dit het verloop van het evenement of workshop ten goede komt. Indien een evenement uitgesteld wordt, krijgen de deelnemers de keuze tussen de volledige terugbetaling van het inschrijvingsgeld of om het inschrijvingsgeld te transfereren naar een latere activiteit.
3.3 Annulering en/of wijziging van een inschrijving door de deelnemer kan alleen schriftelijk (via e-mail). Annuleren kan kosteloos tot 3 weken voor de start van het evenement. Bij annulering in de derde week voor aanvang wordt een annuleringskost van 50% aangerekend. Vanaf de tweede week blijft bij annulering het volledige inschrijvingsgeld verschuldigd. Er wordt geen uitzondering gemaakt voor ziekte. Een ingeschreven persoon kan zich voor de betreffende workshop/evenement steeds kosteloos door een collega laten vervangen.
3.4. Terugbetalingen kunnen enkel aangevraagd worden door de deelnemers die de oorspronkelijke reservering(en) hebben gemaakt of die in bezit zijn van de krediet of betaalkaart waarmee de betaling verricht werd.
3.5. Men kan een deelname annuleren per e-mail. De aanvraag tot terugbetaling moet in elk geval in schriftelijke vorm ingediend worden (per e-mail) waarbij het rekeningnummer vermeld dient te worden. In geval van online inschrijvingen vragen we u ook uw bevestigingsmail en een kopie van uw overschrijving voor te leggen.
3.6. Ingeval van online betaling zijn wij bij terugbetaling genoodzaakt administratieve kosten aan te rekenen (commissie en BTW).
3.7. Het terug te betalen bedrag wordt op uw bankrekening teruggestort.
3.8. Er worden geen terugbetalingen voorzien voor de deelnemers die niet komen opdagen op de dag van het evenement.
3.9. Slechte weersomstandigheden kunnen niet ingeroepen worden voor het terugbetalen van inschrijvingsgeld.
3.10 In het kader van de voortschrijdende digitalisering en innovatie op gebied van blended learning, heeft Smart Surveys het recht, om tijdens een opleiding bepaalde theoretische sessies om te zetten in evenwaardige e-learningsessies, met de nodige aandacht voor omkadering en begeleiding, zonder dat dit aanleiding kan geven tot schadevergoeding of recht op uitschrijven.
3.11 Alle workshops en didactische materialen, zowel inhoud als beeldmateriaal, zowel in zijn geheel als elk van de onderdelen, zowel bij klassikale als bij online opleidingen en webinars, zijn auteursrechtelijk beschermd en mag uitsluitend gebruikt worden door de deelnemer in het kader van het evenement waarvoor hij/zij is ingeschreven. Niets van deze uitgaves mag worden doorgegeven, verveelvoudigd, of openbaar gemaakt, in enige vorm of op enige wijze, hetzij elektronisch, mechanisch, door fotokopieën, opnamen, of enig andere manier, zonder voorafgaande schriftelijke toestemming van de auteurs of Smart Surveys. Ondanks al de aan de samenstelling van de tekst bestede zorg, kan noch de auteur, noch Smart Surveys aansprakelijk worden gesteld voor welke schade dan ook die zou rechtstreeks of onrechtstreeks kunnen voortvloeien uit enige fout die in deze uitgave zou kunnen voorkomen. Alle informatie in deze workshops en documentatie is louter informatief.
3.12 Tijdens alle workshops en activiteiten/events georganiseerd door Smart Surveys, zowel direct als indirect, is de deelnemer hoofdelijk aansprakelijk voor de door hem of haar toegebrachte schade aan goederen, eigendommen, lokalen als gebouwen, alsook aan personen; ook indien er geen sprake is van opzet.
3.13 De deelnemer neemt kennis van het feit dat Smart Surveys, behalve de gevallen van burgerlijke aansprakelijkheid, niet verantwoordelijk is voor schade (zowel materiële als lichamelijke), veroorzaakt door ongevallen voor, tijdens of na de workshops/activiteiten. Smart Surveys is evenmin aansprakelijk voor verlies, diefstal of beschadiging van eigendommen of goederen tijdens de door haar ingerichte opleidingen/activiteiten.
Deze regeling geldt voor alle evenementen en workshops die georganiseerd worden door de Smart Surveys, tenzij anders vermeld.
Smart Surveys, 22-09-2020
